Privacy Policy

At Ginger House Museum Hotel, we are committed to safeguarding the privacy and security of our guests and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our hotel and resort or use our website and related services. By accessing our website or utilizing our services, you consent to the practices described in this Privacy Policy.

Information We Collect:

We may collect various types of information, including but not limited to:

• Personal Information: Such as your name, contact details (email address, phone number, postal address), government-issued identification information (e.g., passport number, driver’s license), and payment information.
• Guest Preferences: Information about your room preferences, special requests, and any other services you may require during your stay.
• Website Usage Information: When you visit our website, we may collect data on your IP address, browser type, operating system, browsing activity, and other related analytics.
• Communications: Any communications between you and our hotel and resort staff, including emails and messages through our website or social media channels.
• Location Information: If you use location-based services on our website or mobile application, we may collect your geographical location.

How We Use Your Information:

We use the collected information for the following purposes:

• Reservations and Services: To process your reservations, check-ins, and check-outs, and to provide you with the services you requested during your stay.
• Communication: To communicate with you regarding your reservations, inquiries, or other hotel-related matters.
• Personalization: To tailor our services to your preferences and improve your overall experience.
• Marketing and Promotions: With your consent, we may send you promotional materials and offers about our hotel and resort and related services.
• Analytics: To analyze website usage patterns, improve our website, and enhance our services.
• Compliance: To comply with legal obligations, protect our rights, and address any fraudulent or unlawful activities.

Sharing of Information:

We may share your information with third parties under certain circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our hotel and resort, including payment processors, IT support, and marketing agencies.
• Business Partners: We may share your information with trusted business partners to provide you with additional services or offers.
• Legal Obligations: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

Data Security:

• We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee its absolute security.

Your Choices:

You have the right to:

• Review and Update Your Information: You can review and update your personal information by contacting us.
• Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in the email or contacting us directly.

Children’s Privacy:

• Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate action to delete such data.

Changes to this Privacy Policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the date of the latest revision will be indicated at the top.